Frequently Asked Questions:

1. What Makes Michigan Fleet Master The Better Option When Selecting Vendors?

Our flexability and dedication are the foremost reasons. The vast majority of other companies cannot compete with us. We're available when and where the customer needs us to be. Lets not forget our pricing, we strive to remain below industry standard when it come to the services we offer. Assisting with maintenance budget control is also a key solution.

2. Why Don't You Perform Every Repair In-House, Why Only Most or 90%?

Think of Michigan Fleet Master Co., as your fleet's "Family Doctor". On occasion, we will need to refer you to a specialist. It all comes down to providing our customers with the highest level of quality and service possible.

Two perfect examples of this would be... Say you have a vehicle that needs an Engine ReManufactured.

Performing such services requires a shop to maintain specialized and expensive equipment and man power. While your vehicle may go into a shop for this once in its service life, the repair shop must be able to offset their cost of maintaining such expensive equipment in order for it to remain profitable for the shop owner. How do they do this? by applying the overhead as a "fixed cost", which means they have to keep their shop rates higher to justify the fact that it is not used as often as basic equipment. So you end up paying more for common repairs to offset the shop owners cost on the special equipment.

Next, because engine rebuilding is not as common as lets say brake services, most mechanics have much more experience with brake repair. Our philosophy is simple, we would send it to an Engine Rebuilding affiliate because that's what they do. Engine rebuild shops are considered specialists, they do not perform brake services, they rebuild engines, day in and day out. No one can rebuild an engine better then a professional engine rebuilder.

So, while we may lose out on the profit from performing the repair in-house, we've actually performed a better service to our customers because we can keep our rates lower with less overhead, and a engine rebuilt by a specialist, not a mechanic.

Make sense to you?

3. Why Are You Not Open To The Public?

We are dedicated to our fleet customers exclusively, meaning we cater to them. Our technicians are not tied up with "Walk In" customers, and therefore more readily available to meet the demands of our account customers. This fact also means we do not have to publicly advertise, lowering our overhead... which helps keep our rates much lower than industry standard.

4. Why Can't I Send My Vehicles To a "Privatized" Repair Center?

Our "privatized" repair centers are just that... privatized. Dedicated strictly to the customers that holds the contract. Meaning, only their vehicles are serviced there. Our general shop is located in Livonia, and we also offer on-site repair and maintenance.

5. Why Don't Michigan Fleet Master Perform All Services On-Site?

Again, this come down to quality and expediency. The outdoor atmosphere is a haven for dust, dirt, moisture, etc. Many services should be performed in an enviroment free of such contanmination. Also, some repair require the use of equipment which is simply not portable. Studies also show that most average repair times are extended when performed in the field (onsite), and being that we (like all others) bill according to time required, it becomes more cost effective for our customers to have their vehicle repaired in shop. However, we do offer a vast number service which can be performed onsite, just not all of them.

HAVE MORE QUESTIONS? FEEL FREE TO CALL OUR OFFICES, OR USE THE CONTACT PAGE ABOVE!